Shipping Details:
Please send items to:
Autoclockrepair CO Steve Titus
91 Galliac Dr
Rising Sun, MD 21911
If paying by check, please make it payable to Steve Titus.
1. Send us your clock/console (using your preferred method of shipment...a tracking number is always advised). Please do not use signature confirmation. Shipping in a bubble wrap envelope or small box using first class mail is generally around $3-4. If possible please include this shipping invoice, it will be used for warranty and return shipping purposes.
2. We will inspect, clean, and refurbish the unit and send it back with free shipping with a tracking number. You have a lifetime guarantee.
International customers please contact us for a shipping quote. Most countries are at a a fixed rate of $49.99 We have shipped to most European countries as well as Australia.
Please ship it as an unopened item. Do not remove clock/console face; the internal parts can become damaged during shipping and loose parts could become lost during opening or shipping. If the display becomes damaged during shipping repair is much more difficult and may be impossible. Sending it as an unopened unit will prevent these issues.
Frequently Asked Questions
1. What are the most common symptoms of a failing clock/console.
If the item functions intermittently or if you need to tap it to get it to light up then there it will probably die soon. This is a common symptom and is repairable. If the clock does not dim when the headlights turn on, this is also repairable.
2. How do I remove the clock/console?
Removal Instructions available in the clock and console sections. Miscellaneous tips are here.
Various removal manuals available here
3. What is the best way to ship the item?
We recommend either a padded envelope with a little extra padding or a small box. A 5 oz package is usually ~$2.60 to ship via first class USPS mail.
4. How long does the whole process take?
First class mail usually takes ~2-5 days to get to Maryland. The turnaround is 2 days or less so the entire process is generally 6 - 9 days total. If you want expedited shipping let us know and we can get a you shipping quote.
5. How does the lifetime guarantee work?
We stand behind our work and use only top of the line components. If your item ever fails again, please contact us and send the unit in stating warranty work. We will repair the unit and send it back (items repaired a year or more require a $10 fee to handle shipping/tracking). If we can not repair the unit, we will offer you a refund minus $10 for S/H ($12 for the Ultimate Package). Note: if the initial repair has been attempted by someone other than us a 3 month guarantee against failure applies.
6. There is a burn mark on the LED display. Is this normal?
Yes, the burn mark is present on all displays, it is part of the manufacturing process and is completely normal.
The time is right to get it fixed -- fast, professional, affordable.
If possible, please fill out this shipping invoice and send with the item.
Send to:
Steve Titus; Auto Clock Repair
91 Galliac Dr
Rising Sun, MD
21911
Send to:
Steve Titus; Auto Clock Repair
91 Galliac Dr
Rising Sun, MD
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